Creating a Shared Service Centre

The Challenge

The client wished to reduce the costs of its finance operations. The large number of de-centralised finance departments located within each business unit had led to high costs and poor financial service delivery.

The Approach

A shared service environment for the Finance organisation was developed to reduce process duplication across the organisation. The Finance business processes were re-engineered and incorporated into the new shared services regime. An enterprise resource planning system was implemented which enabled the new shared service centre.

The Outcome

Increased shareholder value by $50 million through cost reduction in the finance organisation.

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