High IT costs and low staff productivity had contributed to repeated losses for a number of years. The team evaluated the root causes and developed a strategy to align the company’s information technology with its business direction.
The team developed a strategic framework that assessed the fit between the IT system and overall strategic business plan. The IT cost structure and productivity were benchmarked against those of competitors and a recommended strategy was proposed from a shortlist of three options.
The strategy directly initiated a major IT development programme with a budget of $30m that reduced IT operating costs by 10%.