Transforming the IT Organisation

The Challenge

Rapid international growth and a complex legacy IT infrastructure had stretched the client’s IT organisation, resulting in an inability to deliver basic IT services to its customers and a loss of market leadership in key areas.

The Approach

The team assessed the current people, processes and technology in use and worked closely with the client to develop the blueprint for the new IT operations.  The team succeeded in transforming the IT function into an effective, client-focused organisation, despite a challenging environment of retrenchments and low morale.

The Outcome

Increased the rate of success of IT projects from a base of zero.  This led to the client decreasing its time-to-market when introducing new, competitive technologies.

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