Apr 6, 2014 | Business Process, Customer, Measuring Performance
If you can’t describe what you are doing as a process, you don’t know what you’re doing. W. Edwards Deming McDonalds is less known for its food than for the consistency of its delivery. It is the same anywhere in the world. The Big Mac Index is now...
Mar 26, 2014 | Business Process, Enterprise Software, Organization Culture
Those that implement the plans must make the plans. Patrick Hagerty, Founder, Texas Instruments CEOs initiate Business Transformation projects with all the right intentions. Perhaps the cost structure is too high, the customer finds it difficult to deal with us or we...
