Jul 26, 2014 | Business Process, Customer, Strategy
Your most unhappy customers are your greatest source of learning.Bill Gates When is the last time you asked your customers “do you find it easy to do business with us?” Have you ever “spent a day in the life of your customer?” What really drives their...
Mar 26, 2014 | Business Process, Enterprise Software, Organization Design, Strategy
However beautiful the strategy, you should occasionally look at the results. Winston Churchill Your Operating Strategy must drive the four key elements of Business Transformation: Customers, Process, People and Technology. Keeping these in balance improves the...
