Jul 26, 2014 | Business Process, Customer, Strategy
Your most unhappy customers are your greatest source of learning.Bill Gates When is the last time you asked your customers “do you find it easy to do business with us?” Have you ever “spent a day in the life of your customer?” What really drives their...
Apr 6, 2014 | Business Process, Customer, Measuring Performance
If you can’t describe what you are doing as a process, you don’t know what you’re doing. W. Edwards Deming McDonalds is less known for its food than for the consistency of its delivery. It is the same anywhere in the world. The Big Mac Index is now...
Mar 26, 2014 | Business Process, Enterprise Software, Organization Design, Strategy
However beautiful the strategy, you should occasionally look at the results. Winston Churchill Your Operating Strategy must drive the four key elements of Business Transformation: Customers, Process, People and Technology. Keeping these in balance improves the...
Mar 26, 2014 | Business Process, Enterprise Software, Organization Culture
Those that implement the plans must make the plans. Patrick Hagerty, Founder, Texas Instruments CEOs initiate Business Transformation projects with all the right intentions. Perhaps the cost structure is too high, the customer finds it difficult to deal with us or we...
