Communicate Communicate Communicate

The most important thing in communication is hearing what isn’t said.Peter Drucker A Business Transformation Depends on Effective Communication with the Front Line 1. The supervisory level in your business is like a Sergeant Major. An Army depends on its...

Are You Easy to do Business With?

Your most unhappy customers are your greatest source of learning.Bill Gates When is the last time you asked your customers “do you find it easy to do business with us?”  Have you ever “spent a day in the life of your customer?”  What really drives their...